FORMAL LEARNING
In order to properly provide an inclusive space and to ensure that all staff have an understanding of the concepts of equity, inclusion, diversity and allyship with the 2SLGBTQ+ population, it will be necessary to arrange some form of formal training. This can be through a group session, individual online sessions or individual study.
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Making the changes to showcase your inclusive pharmacy without the formal training, without the background knowledge of this unique group of people, can lead to trauma. For example, if you put up a few Progressive Pride Flag stickers around your store entrance but do not address the transphobia that may unconsciously or consciously exist in your work culture, this will only serve to confuse and hurt the transgender individual who enters your space and assumes that it is safe.
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Below are some references for accessing formal learning about the 2SLGBTQ+ population, what specific challenges they face and why, how to determine if you have any unconscious biases, and how to best be an ally:
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gendeRx: The Pharmacist's Role in Caring for the Transgender Patient Dr. Sam J. Miller
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Smashing Stigma: LGBT2SQ Engagement in Pharmacy Practice CPhA
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Rainbow Health Ontario Education and Training
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Pride at Work: LGBTQ2+ Workplace Inclusion
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Canadian Gay & Lesbian Chamber of Commerce Training
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Canadian Centre for Diversity and Inclusion LGBTQ2S+ Inclusion Resources
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National LGBTQIA+ Health Education Center Fenway Health
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WPATH Foundations Global Education Institute two-day course
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